Processing time

Orders placed before 12:00 PM KST (Korea Standard Time), Monday–Friday, ship out the next business day. You'll receive a tracking number the day your order ships. Orders requiring extra verification or customization may take 3–4 business days to process — contact us in advance if you need delivery by a specific date.

 

Shipping methods

There are three ways to receive your order. You will be asked to choose one of the shipping methods at the checkout page.

1. Shipping from Korea (DHL)

All our products ship internationally straight from our warehouse in South Korea. Depending on your order, you'll see one of two shipping terms at checkout:

1) CPT — we cover the freight, but customs duties and taxes on arrival are on you.
2) DDP(for US customers) — duties and taxes are already included in your total, and we take care of customs clearance for you, so there's nothing extra to pay when your package arrives.

We ship with DHL as a default option, with an estimated delivery time of 1–5 business days depending on your location.

• Asia: 1~2 days
• US, Canada: 2~3 days
• Europe: 2~3 days
• Australia & New Zealand: 2~3 days 
• Central & South America, Africa: 4~5 days

Need a different carrier? Just let us know and we'll work it out.

 

2. Shipping from US warehouse

Look for items tagged US STOCK on our [SHOP US STOCK] page — these ship straight from our US warehouse, duties and taxes already covered, so what you see at checkout is what you pay.

<IMPORTANT> One thing to keep in mind: US STOCK items can not be combined in the same order with items shipping from Korea.

 

3. Self pick-up

This option's really only for wholesale customers who already have their own international freight forwarder set up to pick up from our Korea warehouse. If that's you, select this at checkout and send us the pickup details through contacting us. 

 

Import duties and taxes

Every country handles incoming packages a little differently, and duties/taxes depend on your local customs rules.
1) If your order shipped CPT, these charges aren't included in the product or shipping price — they're the recipient's responsibility, not ours.
2) If your order shipped DDP (including everything from our US warehouse), duties and taxes are already included, so there's nothing extra to pay on arrival.
For anything country-specific, your local customs office will have the most accurate answer.

 

How to pay

We accept Wire transfer, PayPal, and Eximbay.

 

First time ordering with us?

Use code FIRST20 at checkout for 20% off. 
And if you're a beautician, salon owner, distributor, or brand owner, check out our Salon Program for extra benefits — you can register and apply here: [Be Partner].

Tracking your order

As soon as your order ships, we'll email you a tracking number — just click it to check the status. If a few days go by and you haven't heard from us, check your spam folder first, since that's the most common reason. Still no luck? [Contact us] and we'll sort it out with you.

Once your order is on its way, your shipping carrier is actually the fastest source for real-time location and delivery estimates — feel free to reach out to shipping company directly with your tracking number. We're always happy to help too, but for the most up-to-date status, the carrier usually has it first.

 

My order was delivered to the wrong address

If that happened because of an error on our end or the shipping company, we'll reship your order at our expense and provide our DHL account details so you can return the mis-delivered package.
If the mistake was on your end (like a typo in the address), we're not able to cover the extra shipping cost to fix it — but we're happy to help you contact the carrier and redirect it with your original tracking number if that's still possible.

<IMPORTANT> One quick note: please double-check your shipping address before you check out — once a package leaves our warehouse, it's tough to redirect it to a new address.